Head, Business Banking

Description

Job Summary :

• Provide required leadership and drive for the achievement of the Bank's business and performance objectives across assigned regions, states and localities
• Develop and manage customer relationships with sustainable financial returns
• Drive and manage customer acquisition, retention and relationships in defined target areas

Key Roles/Responsibilities :

• Drive the achievement of the Bank performance objectives and goals, in specific regions, of being the market leader in provision of microfinance and related financial services at world class standards
• Build and maintain a strong risk asset loan portfolio and balance sheet in line with the Bank objectives and assigned performance targets
• Promote and engage in customer study and research to ensure that the needs of customers are understood and met through provision of innovative products and services
• Manage and maintain existing customer relationships and develop of new customer relationships
• Organize the assigned Region and provide leadership for maximum productivity
• Drive branch expansion activities in line with the Bank's strategic goals
• Ensure all the branches under the region are viable and profitable
• Work with HR to ensure adequate and optimal staff structure is maintained at all times
• Monitor the credit management risk system of the Region and ensure the PAR is within the defined regulatory threshold.
• Oversee implementation of commercial strategies/policies in assigned Region in line with the Bank’s overall sales goals and objectives
• Formulate and discuss business banking strategies for required approvals and implementation
• Monitor/review/analyze strategies to ensure compliance with management's guidelines on global credit position vis-à-vis various market segments, raise issues and make appropriate recommendations to the Chief Commercial Officer.
• Provide required support to other critical roles/ functions in the Bank particularly Credit Committees, Risk Management & Internal Control, Recovery, Internal Audit and HR
• Promote corporate core values and commitment to the Bank goals and objectives
• Implement and monitor commercial budget as prepared and agreed in line with business needs/goals/requirements
• Perform other duties as assigned by Chief Commercial Officer

Qualification and Experience :

• A minimum of 12 years post qualification experience, 8 of which must have been spent in the financial services sector with minimum 3 years in a Management Position
• Minimum education qualification of a BSc or HND in Social Sciences or related areas with numerate coursework

Competency/Skill Requirements :

• Strong industry knowledge/good understanding of target markets
• Experience/ familiarity with customers at the Bottom of the Pyramid
• Strong people and project management skills; able to coach, motivate and develop a team
• Excellent written and oral communication skills; comfortable presenting to executive teams
• Knowledge and understanding of the Banks' products
• In-depth knowledge of customer service policies/ principles and corporate and retail banking
• Good relationship management, negotiation, business to business sales marketing and analytical/ problem solving skills
• Knowledge and understanding of the local and global financial markets
• Good knowledge of product development
• Entrepreneurship/ taking ownership
• Must have a high sense of responsibility, accountability, integrity and ethical standards